Terms of Service

These terms

These terms cover this website and the tuition Rowan & Reed Tuition provides. By booking a lesson you agree to them. If you are booking for a pupil under 18, you confirm that you are their parent or carer, or that you have permission to arrange tuition for them.

Enrolment

Tuition starts once we have confirmed a tutor match and a lesson time in writing. We ask for the pupil's school year, the subject and any entrance test, exam board or tier being prepared for, because those details decide the plan a tutor writes.

Please keep us up to date if any of that changes, including a switch of class, a move to a different exam board or an access arrangement we should know about.

Lessons

Lessons are one-to-one and take place online or at home, whichever you have booked. Online lessons run on a video platform and need a reliable connection, a camera and a way for the pupil to show written work. For lessons at home, please have a quiet space ready and tell us about anything that affects access.

Lesson times are confirmed when you book. Ask us for the slots open in your subject and year group. We do not publish a fixed timetable because availability shifts through the term.

Cancellations and missed lessons

If you need to move or cancel a lesson, tell us as early as you can. The notice period that applies to your booking is set out in your confirmation email. Lessons moved within that notice are rearranged at no extra cost. Lessons missed without it may be charged, and we will explain why before we do that.

If a tutor is unwell or cannot attend, we will offer a rearranged time with the same tutor, or a lesson with another tutor matched to the same subject and stage. You will not be charged for a lesson we cancel.

Fees and payment

Fees are quoted before you book and confirmed in writing alongside your lesson times. Where no fee appears on this website, it is on request. Invoices are payable by the date shown on them.

If a payment is overdue we may pause lessons until the balance is settled, and we will give you notice before doing that.

Tutors and checks

Our tutors are DBS-checked and qualified to teach the subjects and stages they take. If a tutor leaves, we will offer a handover to another tutor with the pupil's notes passed on, or talk through the other options with you.

Progress reports

Parents receive progress reports setting out what has been covered, how the pupil is doing against the goals agreed at the start and what to work on next. Ask your tutor if you would like to talk the report through as well.

Your responsibilities

Please make sure the pupil arrives on time and has the books, past papers, calculator or other kit the lesson needs. For online lessons, a phone left on silent helps.

Please do not record a lesson without asking the tutor first, and do not pass lesson materials to other families.

Intellectual property

Worksheets, practice papers, notes and reports we produce remain the property of Rowan & Reed Tuition. You may use them with the pupil you booked for and print them for that pupil's own study. They may not be resold, published or used in another tutoring arrangement.

The writing, layout and images on this website belong to us or are used with permission.

Our liability

We teach in good faith and cannot promise a particular grade, mark or school place. Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow us to exclude. Your rights under consumer law are unaffected.

Ending tuition

You can stop lessons at any time by telling us in writing, and fees for lessons already taught remain payable. We may end an arrangement if lessons are repeatedly missed, if fees go unpaid, or if a tutor or pupil is treated abusively, and we will set out our reasons in writing.

Governing law and contact

These terms are governed by the law of the UK jurisdiction in which you live, and disputes can be brought in the courts of that jurisdiction. Questions about these terms: [email protected], or by post to 176 High Street.